policies
everything you need to know
class cancellations
Reservations for all classes can be cancelled 12 hours prior to scheduled class without penalty. If cancelled less than 12 hours before scheduled class package members will lose their ride and monthly members will be charged $10.
If you must cancel within the 12 hour window, we do ask that you "late cancel" on the website or via phone/email. You will still lose your ride but it is a great courtesy to your fellow riders who may be on a wait-list (and this kind ride karma definitely comes back around :)
2-minute grace period
Riders are considered a no-show if they are not present for class 2 minutes after the class starts. At that time we can offer your bike to anyone who is "standing by" for a spot in class. Please arrive for class at least 5 minutes before it's start time. If you are not signed in at least 2 minutes before class start time we may offer your SPECIFIC bike to someone else in the room. We will still hold a bike for you until 2 minutes past class start time.
we give back expired rides!
qualifications
All riders must be at least 4'11" and 12 years old to ride. Minors under the age of 18 must be accompanied to the studio by a parent or guardian for first class to fill out and sign waiver.
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Did your package expire? Just buy another one and let us know, we'll give you back the expired classes!
Unused classes more than 6 months old do not apply.
Cannot be combined with any other offers or sales.
class changes
Please make all standard class changes through website or directly to us via phone/email.
class changes
Please make all standard class changes through website or directly to us via phone/email.
contracts
All memberships have contracts associated with them. By purchasing one of our reoccurring memberships, you are agreeing to the terms of your specific plan's contract. Please check in your account for details or email us with any questions.
Direct any questions or concerns to , or call the studio at 201-564-7789.